Your instrument deserves the best of care, and the best sound! Do you want your keyboard retuned? We offer a free retuning of the entire keyboard during the first two years. At marimba one, we keep detailed records of all the marimbas we build, including keyboard voicing information. Please look at our bar chart and let us know if there are any particular bars we should pay special attention to. Do let us know if you have any concerns. KEYBOARD PACKING INSTRUCTIONS HERE.
Please ship your bars to:
901 "O" Street
Arcata CA 95521
707 822 9570 (phone)
It’s important that you contact us before shipping your bars so that we can properly schedule the retuning.
Be sure to include your contact information as well as the serial number on your marimba.
As far as insurance, we recommend insurance of US $ 8,000 for Traditional keyboard, $9,850 for an Enhanced keyboard, and $14,000 for a Premium keyboard.
If you have bar bags, please pack the bars in those. Then stuff bubble wrap around them so that they cannot shift while in transit. Please do not use packing peanuts! If you do not have bar bags, roll them up in a blanket or bubble wrap tightly and put in 2 separate boxes stuffing more bubble wrap around the bars so that they cannot shift while in transit.
Please drop us an email with the tracking number: firstname.lastname@example.org.
We look forward to retuning your instrument and keeping it to the highest standard.