Service

Do you need a bar replaced? At marimba one, we keep detailed records of all the marimbas we build, including keyboard voicing information. Please contact us to schedule the replacement and refer to the bars as shown on this bar chart and include your serial number in your correspondence.

Keep your old bars until you receive new ones from us. That way, you’re never without a bar on your marimba.

Remember: your bars are under warranty for the first year and we’ll replace them at no cost (shipping not included). Beyond the first year, contact us for bar replacement pricing: email percussion@marimbaone.com

Shipping Address
Marimba One
901 “O” St, Suite D
Arcata CA 95521
707.822.9570

Your instrument deserves the best of care, and the best sound! Do you want your keyboard retuned? We offer a free retuning of the entire keyboard during the first two years. At marimba one, we keep detailed records of all the marimbas we build, including keyboard voicing information. Please look at our bar chart and let us know if there are any particular bars we should pay special attention to. Do let us know if you have any concerns.

Please ship your bars to:
Marimba One
Attn: Denise
901 "O" Street
Arcata CA 95521
707 822 9570 (phone)

It’s important that you contact us before shipping your bars so that we can properly schedule the retuning.

Be sure to include your contact information as well as the serial number on your marimba.

As far as insurance, we recommend insurance of US $ 8,000 for Traditional keyboard, $9,850 for an Enhanced keyboard, and $14,000 for a Premium keyboard.

If you have bar bags, please pack the bars in those. Then stuff bubble wrap around them so that they cannot shift while in transit. Please do not use packing peanuts! If you do not have bar bags, roll them up in a blanket or bubble wrap tightly and put in 2 separate boxes stuffing more bubble wrap around the bars so that they cannot shift while in transit.

Please drop us an email with the tracking number: percussion@marimbaone.com.

We look forward to retuning your instrument and keeping it to the highest standard.

Our marimbas are easy to assemble and use the latest in engineering and woodcraft. There are no loose screws on our instruments! It will take you about 15 minutes to assemble or disassemble one of our marimbas. You'll find detailed Assembly Manuals here.

Watch this YouTube clip of marimba one artist Lynn Vartan talk about assembling a marimba. It's easy!

Treat your marimba well and it will be your partner for life! Here are some tips:

♦ When you are not playing, keep your marimba out of direct sunlight and cover it with a marimba cover. This will protect it from dust and scratches.

♦ Ideal humidity for playing and storing your marimba is around 50%. In very dry environments a humidifier should be used and in very moist environments a dehumidifier should be used. Even when the marimba is being stored it is best to maintain a good environment.

♦ The marimba’s acoustics are designed to be optimized between 68 degrees and 72 degrees. Extremes of temperature should be avoided.

♦ Use only a damp cotton cloth or a micro-fiber towel to wipe down your marimba.

♦ Be CAREFUL when you move your marimba. It's a large instrument, so think about tight corners, door frames and other obstacles. If you have a height-adjustable frame, raise the resonators before moving to keep from hitting door jams.

♦ Do not put anything on your keyboard (obviously!). The bars are precious rosewood and will scratch if you don't take care.

♦ Speak to it, sing to it.... it's alive.

When you own a marimba one, you can count on an outstanding warranty. We'll work with you until you are completely happy with the sound of your instrument. We offer:

♦ One free retuning of the entire keyboard during the first two years.

♦ Free bar replacement (shipping not included) for the first year. We'll ship your new bars immediately and when you receive them, you can send us the originals in exchange.

♦ One year 'bumper-to-bumper' guarantee on the frame and resonators.

♦ A friendly, professional person whenever you call us. Try us! 888.990.6663.

Register your marimba for warranty service!

How can we help you?